FAQ
Foire aux questions
Live from Europe with passion, in eco-friendly mode and top quality!
We don’t have a permanent store yet, but we have pop-ups from time to time. Our retailers will be happy to welcome you! We’ve created a page where you can find their addresses.
Don't know how to calculate the number of rolls you need for your wall? Then measure the height and width of your wall and go to our online calculator .
As soon as you confirm your order, our logistics team carefully picks your items and prepares your package in express mode. Then, it's up to the carrier. Here are our delivery options by country:
BELGIUM
Pick-up point (Mondial Relay): €5.50 – delivery time: 15 business days
Home delivery (B-post): €10.70 – delivery time: 15 business days (for 2 rolls)
If more than 2 rolls: €11.50 – delivery time: 15 business days
If more than 6 rolls: €12.50 – delivery time: 15 business days
GOOD NEWS: Free delivery to a pick-up point for orders over €230!
FRANCE, NETHERLANDS, GERMANY, LUXEMBOURG
Pick-up point (Mondial Relay): €4.90 – delivery time: 15 business days
Home delivery (B-post): €23.50 – delivery time: 15 business days
GOOD NEWS: Free delivery to a pick-up point for orders over €230!
EUROPE (other countries: Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Ireland, Italy, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden)
Home delivery (B-post): €46 – delivery time: 15 business days (depending on the country)
If more than 12 rolls: €67.40 – delivery time: 15 business days
GOOD NEWS: Free delivery for orders over €345!
For other countries, contact us at: contact@shinystep.com
Delivery times may vary depending on the time of year, but we'll keep you updated by email. To track your package like a pro, keep an eye on the tracking number we’ll provide!
Simple: let us know at contact@shinystep.com . We are here to fix everything! 😊
No, it is not included with the purchase of wallpaper.
Still hesitating? No worries, we have a dedicated page to samples of our products. Our samples and sample packs are 100% free!
No worries, it's not complicated at all. We’ve created a video available on our Instagram that explains step by step how to apply wallpaper.
If you would like to follow step by step with some tips, we have created a page that explains how to do it.
If you still have any doubts, you can call a specialist to handle it for you.
It is entirely possible to apply wallpaper in a bathroom.
However, we recommend avoiding areas near faucets and ensuring the room has a window. Proper ventilation is essential to maintain the quality of the wallpaper in the face of humidity.